Q & A
Browse our website, select the jewelry you wish to order, choose the size, color and the type of stone (if there is a variety available) then add the product to the ‘Cart’.
Click the ‘Checkout’ button and fill in the address you would like your order to be delivered to.
Next click ‘Secure payment’. Once you have completed the process, you will receive an email confirmation of your order.
If a customized order has been placed, it can only be canceled within 48 hours from the moment of purchase. If it is not canceled within a maximum of 48 hours, it can no longer be canceled and/or returned.
You are kindly requested to make sure that the product you choose matches your needs regarding size and color. Of course, if needed and possible we will gladly modify your order.
The best way to measure your ring size when selecting a ring is to go to a jewelry store near you and ask for a ring measurement, or you can come to us and we will determine your size.
If these options are not available, you can download them from our website the ‘Size guide. Print it out and measure by using a wedding ring or other round ring.
With necklaces and bracelets, we offer a standard length. If you want a longer or shorter chain/bracelet, you may select a different length than offered in our website (use a measuring tape if needed) – just write the requested measurement in the ‘Comments’ of your order or contact us by mail or by WhatsApp +972 054-7555647.
Changing the size of a ring will be possible within 14 hours from the time the order was placed. After that, any size change will be possible for a nominal fee.
Please note – once the manufacturing process begins, there are certain rings that we will not be able to alter their size and we will have to recreate them.
This is why it is extremely important to give us an accurate ring size so that we can create the best fit possible. We will be happy to help you with any questions regarding measurements and sizes.
1. Remove jewelry before showering and before washing dishes.
2. Do not spray perfume or apply creams to the jewelry.
3. Do not wear jewelry when in the ocean or pool.
4. Avoid contact with acids, bleach, chlorine, citric acid, baking soda and other chemicals.
SILVER JEWELRY
When silver jewelry is exposed to a certain concentration of oxygen and to substances such as bleach, chlorine, seawater, air, etc., oxidation begins and turns the jewelry black. Therefore, we recommend cleaning the jewelry with a designated cloth or solution (available for purchase at stores and please follow the manufacturer’s instructions). Please note that the solution is not suitable for jewelry with inlaid stones.
Silver jewelry can also be cleaned with non-whitening toothpaste. Soak it for several minutes in water and then wipe it with a soft cloth.
YELLOW GOLD-NOT STUDDED
Yellow gold is a strong raw material that sometimes fades or tarnishes because of dirt accumulated on the jewelry.
In this case, we recommend adding a few drops of dish soap to a bowl of hot water (but not boiling) and letting it soak for several minutes.
After removing the jewelry from the water, you can brush it with a very soft toothbrush and rinse it with running water.
WHITE GOLD
White gold is made mostly out of yellow gold combined with palladium, nickel, zinc, platinum, and silver and it is usually coated with rhodium, which is a noble and expensive metal that gives it its bright white color.
To clean, just add a few drops of dish soap to a bowl, add very hot but not boiling water, and soak for several minutes.
After the jewelry is removed from the water, it can be washed with running water and wiped with a soft, lint-free cloth.
DIAMONDS
Soak the jewelry in warm (not boiling) water for several minutes. Remove the jewelry from the water, clean it with a very soft toothbrush and wipe with a soft, lint-free cloth.
Diamonds should not be exposed to acids, bleach, baking soda, lemon, detergents and other chemicals.
The warranty on Solo✦K jewelry is valid for one year from the date of purchase and does not include scratches, tears or changes in the size of the jewelry.
In this case, Solo✦K will be happy to repair the defects for a nominal fee, as a service for our customers.
The warranty can be activated only after the jewelry has been inspected by our professionals and found to have been kept and cared for at a reasonable level, and that it has not been repaired by anyone other than Solo✦K .
If a stone falls, we will be happy to set it again, but if the stone is lost, we can offer the same stone at a reduced price, for up to five years from the date of purchase.
We recommend having your jewelry checked annually. You are invited to send your inlaid jewelry to us and our team will examine the integrity of the settings and clean the items for a nominal cost only.
1>. 1. Solo✦K jewelry is custom-made to order and sent to the requested address within 4-6 weeks (business days). If you would like to receive the jewelry before that, please contact us and we will do our best to deliver it as quickly as possible.
2. The delivery of jewelry that has been purchased and fully paid for will be done by courier to the address you specified when placing your order, or it can be picked up from Ramat Hasharon.
3. Important note – the delivery service is provided by a third party that is not under our control and if there are delays caused by a natural disaster, extreme weather, roadblocks, etc., your complaints are to the delivery company – not towards Solo✦K . Any such delay will not exempt you from your obligation to pay completely for your order.
4. Cancellation of a jewelry transaction that was not custom made and if its value does not exceed 1000$ will be possible within 48 hours from the time of purchase (not including holidays/weekends). Cancellation fees are 5% of the jewelry’s cost. The jewelry will be returned within 14 days in its original package only and without any signs of use. If we discover after inspection that the jewelry was worn, we may refuse to cancel the transaction.
Cancellation of a credit card transaction will have an additional 5% Credit Card Processing fee. For jewelry priced over 1,000$, Solo✦K may, at our discretion, grant a credit or allow replacement with another piece of jewelry.
5. Payment may be made by credit card. For locals, payment will also be made by Bit, Paybox, or via bank transfer.
You can purchase a significant selection of our products offered on the site in 925 silver, 18-carat gold, 18-carat white gold, natural diamonds and precious stones.
Before purchasing a diamond, it is important to understand several parameters that will help you make the right choice and understand why a diamond weighing 1 carat may cost 2,000$ in one piece and 20,000$ or more in another.
Four factors determine the price of a diamond: clarity, cut, color and carat weight. It calls the 4’c.
The cleaner, clearer and larger the diamond, the more expensive it will be. Only one in a thousand diamonds is larger than one carat, so the market price will be set accordingly.
Diamond colors: Most diamonds are “white,” colorless. We scale their shade by the letters D-Z. Diamonds scaled by the letters D-E-F are considered the clearest while Z is the cloudiest, with a yellow shade that is not yet included among the rare colored diamonds, and this is reflected in its price.
D – is completely transparent and flawless, an extremely rare diamond.
E – is transparent and flawless, a rare diamond.
F – has a light shade of color. Only a gemologist will notice it. Rare.
F is the diamond color category that we often set in our Solo✦K jewelry collection weighing 0.50 points and above.
The less clear and most sold colors on the market, due to their relatively low price, are diamonds scaled H-G, which are usually embedded in engagement rings.
The diamond clarity rating is divided into five groups
IF-FL- The highest clarity diamonds in the world.
VSS1-VS1- Our preferred degree of clarity, these are considered very high. Particles in the diamond can barely be distinguished, even with a magnifying glass with a factor of 10.
SI1- Most of the diamonds sold in the market have this level of clarity, and they are considerably cheaper than the first two groups.
SI2-SI3 – A low to medium degree of clarity. This is the most common type sold on the American market due to the low price of these diamonds.
I1-I3- very low level of clarity with defects visible even to the naked eye.
The cut of the diamond.
The diamond manufacturer decides the cut of the diamond and this parameter is what determines if the diamond sparkles or remains dull and lacks luster. EXCELLENT is the highest and best level of polishing. POOR is the lowest grade.